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Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after the manufacturer has completed your custom order. All products are made to order. Packages are shipped via UPS or FedEx with tracking and will require an Adult Signature. Any products purchased and delivered via the 'In-Store Pickup' option and not claimed within 15 days of notification of arrival will incur a storage fee. Storage fees will need to be paid prior to releasing item(s). Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Returns

DVD Tactical carefully inspects all products prior to shipment that are not drop shipped from the manufacturer. In the event you receive a product different from what was originally ordered or appears to have a defect please notify DVD Tactical Customer Service within 24 hours of receipt by calling (910) 398-1273.

The following guidelines apply to all orders to ensure proper credit is given to the appropriate customer. Be advised you will need to meet the "Eligibility" requirements listed directly below prior to contacting DVD Tactical Customer Service.

Eligibility for return

Merchandise must be in new resalable condition and in its original unopened packaging.

Ineligible items for return

Items that are: sterile, opened, expired, beyond 24 hours receipt, discontinued, special order, customized or the integrity compromised. There are NO reurns on Armor products.


Contact us

Our support hotline is available 24/7.

Phone+1 (910) 398-1273

Contact our expert support team!